Rachel Gray, Internet Manager for Muller Acura, started a little over five months ago at the Merrillville-based dealership and, since coming aboard, Gray’s enjoyed every minute of her time with the company. Even from her first interview, Gray knew she was in the right place.
“When I came in and met with the owner, Glenn (Muller), we instantly hit it off,” Gray explained. “Laughing, joking, and telling him my experiences in the car industry, I am someone who loves to learn and Glenn really appreciates that.”
“We really clicked right away,” she added. “He’s a strong motivator, and I knew right away that this was going to be a good fit.”
Gray was born and raised in Green Bay, Wisconsin. She attended both high school and college in Green Bay, graduating with a Bachelor’s degree in Business Administration from Concordia University. Gray has always worked in customer service and her experience working with customers and clients goes way beyond her two years in the car industry.
“My experience in customer service goes back to the time that I was 16-years old,” Gray explained. “It goes back to my first job and I just really love working with people and I love helping people as much as I can.”
Gray’s people skills come in handy everyday as the Internet Manager at Muller Acura. Her day-to-day routine is all built around keeping in touch with customers.
Meeting and getting to know the team and to be a part of the bigger picture at Muller Acura has been a great experience for Gray. The team atmosphere and positive reinforcement that she has received has made her introduction to the company all the more rewarding.
“We’re a very family-oriented team and we all have to do our best, and do our part, to be successful,” Gray said. “When I walk into work I’m excited to be here every day. All of us are working together and we start every day with a smile, and we leave with a smile.”
“There’s a real effort to do things the right way here,” she added. “It’s really all about having open communication and a ‘high 5’s all around’ mentality. I’ve probably even written #TeamUs at some point. Everybody works together and it’s not a place where we say ‘That’s not my job.’ No, it’s, ‘I’ll get that for you.’ It’s a family environment and we all work together.”
Gray loves Acura’s line of acclaimed vehicles and said, “It’s really a beautiful product. I’ve enjoyed learning about the company, and all of the technology that goes into making driving safe and fun.”
Glenn Muller spoke a little bit about the impact that Gray has had since joining the team.
“Rachel really goes above and beyond when it comes to her job and she brings a positive attitude to the dealership,” Muller said. “She’s great with customers as well, whether they call into the dealership of send in a request online.”
“She’s really the liaison between the customer and our team at Muller,” added Muller. “We want to see to it that our customers’ questions get answered right away, however they contact us, and Rachel has been totally responsive to their needs.”
When Gray isn’t working to get customers the best deal on a dream car, you can catch her playing golf or watching a Packers game with her fiancé. She also loves to spend time with her family whenever she is up in Green Bay, all of whom share her love for the Packers as well.
“My dad used to play for the Packers,” Gray proudly said. “Johnnie Gray; he played for the Packers from 1975 until 1984. He’s in the Green Bay Packers Hall of Fame! So whenever I am home, my family and I go to a Packers game.”
3301 W Lincoln Hwy Merrillville, Indiana 46410
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