Rachel Gray, Internet Manager for Muller Acura of Merrillville, started a little over three months ago at the dealership and has loved every minute of it. Even from her first interview, Gray knew she was in the right place.
“When I came in and met with the owner, Glenn, we instantly hit it off,” Gray explained. “Laughing, joking, telling him my experiences in the car industry. I am someone who loves to learn and Glenn really appreciates that.”
Gray was born and raised in Green Bay, Wisconsin. She attended both high school and college in Green Bay, graduating with a Bachelor’s degree in Business Administration from Concordia University. Gray has always worked in customer service and her experience working with customers and clients goes way beyond her two years in the car industry.
“I’ve only been in the car business for two years, but my experience in customer service goes back to the time that I was 16-years old,” Gray explained. “It goes back to my first waitressing job. I just really love working with people and I love helping people as much as I can.”
Gray’s people skills come in handy everyday as the Internet Manager at Muller Acura. Her day-to-day routine varies every day, but in general, she is the first person to get in touch with customers.
“When we get a lead from our website, what I do is I look to see what type of car a potential customer is interested in and whether we have that car in stock,” Gray explained. “Then, I get a deal for the customer and give them a call to tell them, ‘Great news, the vehicle’s here.’ If they have any questions, I can answer them. Mainly, I’m just trying to get a feel for who the customer is and get them to come into the store so they can meet the staff and see our wonderful facility.”
Gray has always been a people person, but she has always been a computer person, too.
“I remember my dad got me my first computer and we had to write in the codes for the game Oregon Trail!” Gray said. “So I’ve always loved computers.”
When Gray isn’t working to get customers the best deal on a dream car, you can catch her playing golf or watching a Packers game with her fiancé. She also loves to spend time with her family whenever she is up in Green Bay, all of whom share her love for the Packers as well.
“My dad used to play for the Packers,” Gray proudly said. “Johnnie Gray; he played for the Packers from 1975 until 1984. He’s in the Green Bay Packers Hall of Fame! So whenever I am home, my family and I go to a Packers game.”
And when she isn’t satisfying her love of sports, Gray and her fiancé are always looking for new business ventures, including a bar and restaurant in Green Bay called Richard Craniums. The two are even in the candle making business.
“We’re like serial entrepreneurs,” Gray joked. “We’re always looking for new ideas and new ventures.”
But one venture that has worked out in the best possible way is Rachel Gray’s job as Internet Manager at Muller Acura. A family-owned business that treats everyone like a member of the family is what drew her to the dealership when she started three months ago, and she hasn’t looked back.
“We’re a great team,” Gray said. “I’ve probably even written #TeamUs at some point. Everybody works together and it’s not a place where we say ‘That’s not my job.’ No, it’s, ‘I’ll get that for you.’ It’s a family environment and we all work together.”
For more information about Muller Acura of Merrillville, go to www.mulleracuraofmerrillville.com.
3301 W Lincoln Hwy Merrillville, Indiana 46410
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